Employees think they should come first and business owners think the customer should come first. Getting this wrong could mean losing the customer to your competitors.
Many incoming sales calls are lost because the calls are mishandled. Here are 9 useful tips for increasing your closing rate on incoming sales calls.
Before you can sell anything, lead, manage or work with other people effectively, you must first establish rapport and is the most important skill to learn if you want to achieve your goals.
Customer complaints happen when their expectations are not met. Treat complaints as an opportunity to properly train staff and improve your business processes.
A 2% increase in customer retention has the same effect as decreasing your costs by 10%, reducing customer defection rate by 5%. Profitability can increase by 25% – $125% just by keeping your customers.
Businesses don’t go out of their way to provide poor customer service, yet many businesses fail miserably. Providing a better service than your competitors can certainly give you an advantage.